Dear Colleague,
I want to share a personal story that has shaped my vision for Provider.app—a story that speaks to the heart of our broken healthcare system.
My Personal Journey
Over the past decade, my family and I have experienced a healthcare system that fails to support those who need it most. I witnessed firsthand the struggles of my parents, and these experiences have driven me to create change.
My Father’s Struggle
- Extended Hospitalization: He spent over two full years in the hospital, battling multiple chronic conditions.
- Endless Paperwork & Missed Follow-Ups: Every hospital stay was filled with burdensome paperwork and missed opportunities for proactive care, leaving us overwhelmed by a system designed for reaction rather than prevention.
My Mother’s Ordeal
- Complications from Surgery: After major ankle surgery, she developed an infection and remained hospitalized five months longer than expected.
- Critical Medical Missteps: During a corrective procedure, she received excessive IV fluid, leading to her lungs filling with water.
- Lack of Adequate Follow-Up: Once discharged, she had to fight for every bit of follow-up care—a challenge many elderly patients face alone.
The Systemic Challenges in Healthcare
These personal experiences revealed a harsh truth: our healthcare system is riddled with inefficiencies that leave patients and families feeling helpless. Key systemic issues include:
- Overwhelming Paperwork: Providers spend countless hours on documentation, insurance claims, and data entry—time that should be spent with patients.
- Lack of Coordinated Follow-Ups: Especially for the elderly, discharges without clear next steps lead to complications and preventable readmissions.
- Inefficient Workflows: Manual processes for scheduling, billing, and routine tasks lead to errors and wasted time.
- Fragmented Technology: Instead of streamlining operations, many existing systems add complexity, burdening providers even more.
Why I Built Provider.app
I cannot change what happened to my family, but I can work to fix the system that failed them. After advising over 50 clinics and witnessing these challenges firsthand, I dedicated 18 months to building Provider.app—a platform designed to modernize back-office operations, simplify administrative tasks, and empower providers to focus on what matters most: patient care.
Provider.app is built on three core principles:
- System Thinking & Better Design: We take a holistic approach to streamline scheduling, billing, and documentation—integrating all these tasks in one easy-to-use platform.
- Automation & AI: Automation & AI: Our platform streamlines tedious administrative tasks—like performance monitoring, rebooking and routine data entry—so that clinic owners, managers, and providers can focus on what truly matters: patient care.
- Provider-Centric Engineering: We leverage technology to support, not burden, healthcare providers—ensuring that every feature is designed to improve care without adding extra hassle.
Making a Meaningful Difference
My ultimate goal is simple: empower clinics and providers to reclaim their time and focus on delivering exceptional patient care. By addressing these small, often overlooked inefficiencies, we can create a profound impact on patient outcomes, clinic efficiency, and provider well-being.
If you run or manage a clinic, you know the pain points all too well. Let’s tackle these challenges together—starting with reducing the administrative burden that drains resources and morale.
Thank you for taking the time to read my story and vision. I built Provider.app because I believe we can do better—for our patients, our providers, and our loved ones. This is just the beginning of a more efficient, human-centered approach to healthcare.
Sincerely,
Rob Saric
Founder, Provider.app